Last Updated: 4 April, 2024
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Welcome to Skyline Entertainment! We're thrilled to have you as a customer. These Terms of Service govern your access to and use of Skyline Entertainment' services, so please read them carefully. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use our services.

 

Services Overview 

Skyline Entertainment provides server solutions to individuals and businesses, including but not limited to dedicated servers, virtual private servers (VPS), cloud hosting, and related services.

Account Registration To use our services, you must register for an account with Skyline Entertainment. You agree to provide accurate, complete, and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

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Service Level Agreement (SLA)

Skyline Entertainment strives to maintain high availability and reliability of our services. Our SLA outlines the uptime guarantee, response times for support requests, and compensation for any service interruptions beyond the defined thresholds. Please refer to our SLA document for detailed information.

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Payment

You agree to pay all fees associated with the services you purchase from Skyline Entertainment in accordance with the pricing and billing terms provided to you. Payment methods accepted include credit/debit cards, PayPal, and other methods as determined by Skyline Entertainment.

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Refunds

Skyline Entertainment ("we," "us," or "our") is committed to providing a satisfactory experience for our customers. This Refund Policy outlines the terms and conditions under which refunds are issued for our server solutions and related services. By purchasing our services, you agree to the terms of this Refund Policy.

Refund Eligibility

Refunds may be issued under the following circumstances:

Service Disruption: If we fail to meet our Service Level Agreement (SLA) commitments, resulting in significant downtime or performance issues that cannot be resolved within a reasonable timeframe.

Cancellation Within the Refund Period: For certain services, we offer a refund period during which you may cancel your service and receive a full or partial refund. The refund period and eligibility criteria vary depending on the service purchased.

Refund Process

To request a refund, you must contact our customer support team and provide relevant details, including your account information and the reason for the refund request. Refund requests are typically processed within a reasonable timeframe, subject to verification and approval by Skyline Entertainment.

Refund Exceptions

Refunds are not available under the following circumstances:

Violation of Terms: If you have violated any terms of service, acceptable use policy, or other agreements with Skyline Entertainment.

Usage-Based Fees: For services billed based on usage, such as bandwidth or storage, refunds are not available for usage that has already occurred.

Domain Registration Fees: Domain registration fees are non-refundable once a domain name has been registered or renewed.

Method of Refund

Refunds are typically issued using the original payment method used for the purchase. In certain cases, refunds may be issued via alternative payment methods, such as account credits or checks, at our discretion.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution for a transaction with Skyline Entertainment, your account may be suspended or terminated, and you may be subject to additional fees and penalties. We reserve the right to contest chargebacks and disputes to recover funds owed to us.

Changes to this Refund Policy

Skyline Entertainment reserves the right to update or revise this Refund Policy at any time. We will notify you of any material changes by posting the updated Refund Policy on our website or through other appropriate channels

 

Acceptable Use

You agree to use Skyline Entertainment' services in compliance with all applicable laws and regulations. Prohibited activities include but are not limited to:

Violating the rights of others

Distributing malware or engaging in hacking activities

Sending unsolicited messages (spam)

Engaging in activities that degrade the performance of our servers or network

Any activity that violates our Acceptable Use Policy

 

Data Security and Privacy

Skyline Entertainment ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from users ("you" or "your") of our website and services. By accessing or using Skyline Entertainment' website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Personal Information: When you interact with Skyline Entertainment, we may collect personal information such as your name, email address, phone number, billing address, and payment information.

Usage Information: We collect information about your interactions with our website and services, including your IP address, browser type, device information, and pages visited.

Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect data about your usage patterns on our website.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services, including customer support and technical assistance.

To process transactions and fulfill orders for our services.

To communicate with you about your account, updates, promotions, and other relevant information.

To personalize your experience and deliver content and advertisements tailored to your interests.

To analyze trends, monitor the performance of our website and services, and prevent fraud and abuse.

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

With service providers and business partners who assist us in providing and improving our services.

With your consent or at your direction, including when you choose to share information on public forums or social media platforms.

In response to legal requests or to comply with applicable laws, regulations, or legal processes.

In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

Data Security

Skyline Entertainment implements technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

Intellectual Property

All content and materials provided by Skyline Entertainment, including but not limited to logos, trademarks, software, and documentation, are the property of Skyline Entertainment or its licensors and are protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any such content or materials without prior written consent from Skyline Entertainment.

 

Termination

Skyline Entertainment reserves the right to suspend or terminate your account and access to our services at any time, with or without cause, and without prior notice or liability. Upon termination, you will no longer have access to your account or any data associated with it.

 

Changes to Terms

Skyline Entertainment reserves the right to modify these Terms of Service at any time. We will notify you of any changes by posting the updated Terms on our website or through other communication channels. Your continued use of our services after the effective date of any such changes constitutes acceptance of the modified Terms.

 

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at contact@theskylineentertainment.com

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By accessing or using Skyline Entertainment' services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not access or use our services. Thank you for choosing Skyline Entertainment!​